TERMS & CONDITIONS


Introduction

Welcome to NoSolo. This site is owned and operated by NoSolo, LLC, a company registered in Boston, MA, USA. By using our site, you agree to the following terms and conditions.


Both hosts and guests must adhere to the NoSolo Code of Conduct, which forms an integral part of these Terms & Conditions.

In these Terms & Conditions, the following terms are defined as:


  • Hosts: Hosts are individuals contracted by NoSolo to host dinners. A host is officially recognized when they are contracted.
  • Guests: Guests are individuals or entities using NoSolo marketing channels to make reservations.


TERMS & CONDITIONS FOR GUESTS


Effective Date: 24 March 2025.


Registrations and Reservations

Registrations for dinners are posted on the website. People must register at least 24 hours before to reserve a seat. Registrations for dinners are only accepted through NoSolo.


Dinners

Dinners last approximately two hours. If a local host is attending, s/he may be with guests for one hour. The restaurant may be communicated on the day of the dinner. We strive to select restaurants where the average price of a meal ranges from 15 to 40 Euros/USD. Participants are responsible for their own bills. We reserve the right to modify the groups a few hours before the dinner for the smooth running of the experience. We are not responsible for what happens at the restaurant nor for the amount of the bill to be paid, if food and drink are not included in the ticket price. Purchased dinner tickets are non-refundable within 48 hours of the event.


Modification of the Terms and Conditions of Use

NoSolo reserves the right to modify these terms and conditions at any time without prior notice.


Quality of information

While NoSolo makes every effort to verify the quality of the experiences provided by our hosts, we cannot guarantee that all experiences will be flawless, nor can we ensure that the content on our website is entirely free of errors. In the case of any misleading information or misconduct related to experiences hosted through our platform, NoSolo may, at its sole discretion, offer a refund or partial refund to the guest and charge the corresponding amount to the host. However, no action taken by NoSolo should be interpreted as accepting liability beyond what is expressly mentioned here.


Any information we provide on the website about hosts is based on details given to us by them. While we apply reasonable skill and care in delivering our services and verifying hosts, we cannot guarantee that all information is accurate, complete, or free from errors. Hosts remain fully responsible for the correctness of the descriptive information given by them to NoSolo.


We encourage guests to exercise their own judgment when choosing dinners and their adjoining hosts when details are provided. Furthermore, all information, including but not limited to content and data provided on the website, is offered on an "AS IS" and "AS AVAILABLE" basis, without any warranties, express or implied. This includes, but is not limited to, fitness for a particular purpose, or suitability for a specific task.


Contact Us

If you have any questions regarding these terms and conditions, please contact us at hello@nosolo.co.


TERMS & CONDITIONS FOR HOSTS


Effective Date: 24 March 2025.


Introduction

This document lays out the rules and responsibilities for NoSolo hosts. It covers things like payments, cancellations, and what happens if something goes wrong. 


Applicability of the Terms & Conditions

By contracting with NoSolo, you agree to these Terms & Conditions in full. This agreement signifies that you understand, accept, and comply with all terms outlined here.


Legal Entity

NoSolo, LLC is a private company registered in Chelsea, MA, USA. The mailing address is NoSolo, LLC, P.O. Box 505025, 320 Broadway, Chelsea, MA 02150, USA.  


Taxes

NoSolo considers the host to be contractors. We will issue payment directly to the host, which will include our company details, any applicable taxes, and a summary of the services provided by the host to the guest. As a host, it is your responsibility to provide the guest with any required documentation in accordance with applicable tax laws.


It is solely the host’s responsibility to determine which taxes are applicable to their activities and to comply with tax regulations. This may include, but is not limited to, personal/corporate income taxes. Hosts must ensure that all taxes are paid in a timely manner and in full compliance with the relevant laws. By using NoSolo, hosts agree to fulfill these tax obligations.


Host Obligations

Representation: You must ensure your experience is accurately represented. Any false or misleading information can lead to suspension or termination.


Bookings: All bookings must be handled with NoSolo operations staff. Any contact or payment arrangements outside the company are strictly prohibited.


Communication:  All communication prior to a booking confirmation must remain with NoSolo staff. Exchanging contact information with a guest before the confirmation of a booking is strictly prohibited and can lead to suspension or termination. After a booking confirmation, contact information may be exchanged.


Cancellations: Hosts are expected to honor all confirmed schedulings. Cancellations impact guest satisfaction. Violations may terminate the contract.


Sending a Substitute: Hosts must personally conduct all experiences. Sending another person in their place is only allowed with NoSolo’s permission.


Zero-Tolerance for No-Shows: NoSolo has a zero-tolerance policy for host no-shows. Failure to show up for a confirmed booking will result in immediate termination of your host contract.


Exclusivity of Transactions

All transactions with Guests occur within NoSolo. Contacting Guests outside of NoSolo to circumvent for payments will lead to immediate termination and cancellation of future bookings.


Payment Terms

Payments to hosts are processed through NoSolo. Hosts will be paid the full amount after the experience is completed satisfactorily. NoSolo acts as a company contracting the host. By accepting these Terms & Conditions, the host agrees that NoSolo is authorized to conclude the sale of their services on their behalf.


Code of Conduct

Hosts must adhere to the NoSolo Code of Conduct, which includes professionalism, respect, and safety standards. Any violations of the Code of Conduct will result in suspension or termination of your account.


Liability

NoSolo’s responsibility is limited to facilitating access to our website and services. Participation in any event is entirely at your own risk. NoSolo’s liability for any damages is limited to the amount paid by a guest for the booking. Beyond this, NoSolo shall not be liable for any indirect, special, incidental, or consequential damages of any kind, whether arising from negligence or any other legal theory, resulting from or related to participation in any planned event.


Marketplace Model and Financial Structure

NoSolo operates as a service that contracts independent hosts to host unique local dining experiences. As such, NoSolo provides the experiences directly and connects the host and guest. Hosts act as independent service providers and actively participate in the experiences as a NoSolo representative. NoSolo receives the total payment from the guest and pays the host separately. The guest fee and host payment are determined solely by NoSolo and are not negotiable. Hosts are prohibited from disclosing or publicly discussing their payment to guests. The service fee covers website maintenance, marketing, and support services provided to both hosts and guests. By using NoSolo, hosts agree to respect and comply with this policy.


Quality and Safety

Hosts must ensure the quality of experiences by being prepared and responsive. Safety of the guests is paramount, and hosts must act responsibly, avoiding unsafe situations.


Performance

Host performance will be assessed periodically, relative to the median performance across the host community. We expect hosts to maintain competitive standards in areas such as response times, cancellation rates, and review scores.


Intellectual Property

NoSolo retains ownership of all proprietary content on the platform. Hosts grant NoSolo a license to use any materials (e.g., images, videos) they provide to promote the company and their experiences via the website, online and offline marketing. 


Termination

NoSolo reserves the right to suspend or terminate any host account for breaches of these terms and conditions without liability. This includes cancellation of confirmed bookings.


TERMS & CONDITIONS FOR EVERYONE


Intellectual Property and Use of Content

All content on the NoSolo website, including but not limited to text, graphics, data, formatting, designs, HTML code, photographs, music, videos, software, and other materials (collectively referred to as "Proprietary Material"), is owned by NoSolo or used with the permission of the respective owner. This Proprietary Material is protected across all forms, media, and technologies. Users are prohibited from copying, downloading, reproducing, modifying, redesigning, reconfiguring, or retransmitting any of the content on this website without the prior written consent of NoSolo.


Warranties

NoSolo does not guarantee that the website or services will be uninterrupted or free of errors. We reserve the right to correct, modify, amend, enhance, improve, or make any other changes to the website and services at any time, and may also discontinue the display or provision of any content or features without prior notice to users.


Disclaimer

We strive to ensure that all the information we provide is accurate, but as human errors can occur, we cannot guarantee complete accuracy. Accordingly, we disclaim all warranties and conditions related to the use of our website and services, including but not limited to the availability, reliability, or quality of the website, services, and events offered. This includes the nature and quality of the dinners and experiences hosted. NoSolo is not responsible for any errors, faults, or inaccuracies in the content or information provided by users, whether hosts or guests. Furthermore, we do not endorse any entity, product, or service mentioned in user-generated content available on our platform.


Issues and complaints

NoSolo is committed to assisting you with any issues or complaints you may have. If you encounter a problem related to the website or services, please contact NoSolo promptly to seek resolution. For complaints related to an experience, you agree to notify NoSolo within 24 hours of the issue arising and to cooperate in good faith to resolve the matter. You also agree to provide any information or take any actions reasonably requested by NoSolo to address the issue.


  • Hosts: In the case of a no-show or significant dissatisfaction caused by deviations in the experience, the guest will be entitled to a refund and the host will forfeit payment.
  • Guests: If the experience is interrupted, incomplete, or not attended due to a guest, the guest will be responsible for any damages up to the amount paid for the booking.


For any claims or complaints related to the event that exceed the amount paid, NoSolo will find a neutral third-party mediator agreed to by both parties to find a solution.


Any claim or complaint against NoSolo regarding our services must be submitted within 14 days of the event. Claims or complaints submitted after this period may be rejected, and the claimant will forfeit the right to any compensation for damages or costs.

To the extent permitted by law, these Terms & Conditions, and the provision of our services, are governed by and construed in accordance with American law. Any disputes arising from these Terms & Conditions or our services will be exclusively submitted to the competent court in the Commonwealth of Massachusetts in the United States of America.